The State Heritage Office aims to provide the best service we can for Western Australia.
Your views are important to us so if you have a complaint or suggestion about any of our programs, or any suggestion about how we could better meet your needs, please let us know.
Similarly, please let us know when we've provided you with good service. That way we will be able to continue to improve what we do.
Verbal complaints can be taken over the telephone or in person. Written complaints by letter or email will be forwarded to the Manager of Business Services for an acknowledgement letter or phone call to indicate receipt of a written complaint within five working days and include information on the process and contact information. A full written response can be expected within 5 to 30 working days after the receipt and depending on the complexity of the complaint.
However, if it is not possible to resolve a complaint within this timeframe, complainants will be notified of any delay either in writing or over the telephone.
The State Heritage Office’s complaints management handling is in practice with the Australian Standard of Complaints Handling AS 4269.
Assessment and Registrations: Objections to registrations are dealt with separately and should be forwarded to the Executive Director, State Heritage Office.